{"id":807,"date":"2022-08-02T12:12:47","date_gmt":"2022-08-02T12:12:47","guid":{"rendered":"https:\/\/panneverif.com\/?p=807"},"modified":"2023-06-15T15:08:59","modified_gmt":"2023-06-15T15:08:59","slug":"problemes-mondial-relay","status":"publish","type":"post","link":"https:\/\/panneverif.com\/problemes-mondial-relay\/","title":{"rendered":"Comment r\u00e9soudre les probl\u00e8mes Mondial Relay ?"},"content":{"rendered":"

Mondial Relay<\/strong>, soci\u00e9t\u00e9 filiale d’InPost, est le sp\u00e9cialiste de la livraison de colis au particulier en point relais ou consigne automatique \u00ab\u00a0locker\u00a0\u00bb.<\/p>\n

Malheureusement, au cours des derniers mois,<\/strong> la livraison des colis par Mondial Relay<\/strong> \u00e9tait vivement critiqu\u00e9e.<\/p>\n

De ce fait, plusieurs consommateurs se plaignent d’un colis perdu ou abim\u00e9<\/strong> et d\u00e9posent des r\u00e9clamations \u00e0 la soci\u00e9t\u00e9 afin de demander de remboursement.<\/p>\n

D’autres signalent qu’ils ne peuvent pas suivre la livraison de leur colis<\/strong> quasiment en temps r\u00e9el, ni via le site web d\u00e9di\u00e9 ni par t\u00e9l\u00e9phone.<\/p>\n

\"Retard<\/p>\n

Si c\u2019est aussi votre cas, vous trouverez en d\u00e9tail comment r\u00e9soudre les probl\u00e8mes Modial Relay <\/strong>et joindre le service client en ligne, par t\u00e9l\u00e9phone ou m\u00eame par courrier.<\/p>\n

Poursuivez simplement la lecture de cet article !<\/p>\n

R\u00e9clamation Mondial Relay : Comment suivre l\u2019\u00e9tat de livraison du colis ?<\/h2>\n

Si vous souhaitez suivre l’acheminement de votre colis en temps r\u00e9el, sachez que cela s’effectue avec le num\u00e9ro d’exp\u00e9dition compos\u00e9 de 8 chiffres.<\/p>\n

N\u00e9anmoins, si vous ne souvenez pas du num\u00e9ro d’exp\u00e9dition, n’h\u00e9sitez pas \u00e0 contacter l\u2019exp\u00e9diteur afin qu’il vous le transmette.<\/p>\n

Veuillez noter que l’exp\u00e9diteur a \u00e9galement acc\u00e8s au suivi du colis.<\/p>\n

Aussi, il est possible de demander d’informations suppl\u00e9mentaires concernant votre suivi de colis.<\/p>\n

Il suffit donc de remplir le formulaire de contact en ligne accessible via cette adresse \u00ab\u00a0https:\/\/www.mondialrelay.fr\/contact-clients-particuliers\/<\/strong>\u00ab\u00a0, dans\u00a0la rubrique \u00ab\u00a0Je souhaite des informations sur la livraison de mon colis<\/strong>\u00ab\u00a0.<\/p>\n

Mon commer\u00e7ant Point Relais a un probl\u00e8me avec son PDA, quelle solution ?<\/h2>\n

Dans le cas o\u00f9 votre commer\u00e7ant n’arrive pas \u00e0 vous d\u00e9livrer votre colis, il devra contacter imm\u00e9diatement le support client.<\/p>\n

Cependant, si vous avez une question suppl\u00e9mentaire, appelez le service client au num\u00e9ro 09 69 32 23 32\u00a0(prix d’un appel local).<\/strong><\/p>\n

Colis Mondial Relay perdu, que faire ?<\/h2>\n

Dans ce cas, le service client\u00e8le Modial Relay se chargera de contacter l’exp\u00e9diteur dans les 10 jours suivant la d\u00e9claration de perte du colis pour proc\u00e9der \u00e0 l\u2019indemnisation.<\/p>\n

Faites attention ! Le montant d’indemnisation d\u00e9pendra du niveau d’assurance souscrit.<\/p>\n

Comment faire pour retirer un colis dans les Lockers MondialRelay ?<\/h2>\n

Si vous d\u00e9sirez retirer un colis livr\u00e9 dans l’un des 300 Lockers, il vous suffit d’avoir en main votre code PIN \u00e0 6 chiffres re\u00e7u par email et\/ou SMS et suivre les instructions requises.<\/p>\n

Une fois la saisie de votre code PIN est effectu\u00e9e avec succ\u00e8s, le casier o\u00f9 se trouve votre colis s’ouvrira et vous pourrez le r\u00e9cup\u00e9rer.<\/p>\n

Bon \u00e0 savoir :<\/strong><\/p>\n

Les Lockers se trouvent en ext\u00e9rieur. \u00c0 tout moment, 24h\/24 et 7j\/7, vous pouvez r\u00e9cup\u00e9rer vos colis.<\/p>\n

Est-il possible d’ajouter un Point Relais en favori ?<\/h2>\n

Pour faciliter et simplifier la livraison de votre colis, pensez \u00e0 d\u00e9finir votre commerce le plus proche en tant que point Relais favori<\/strong>.<\/p>\n

Pour cela, allez dans la rubrique \u00ab\u00a0Mon Profil<\/strong>\u00ab\u00a0, rubrique \u00ab\u00a0Mes informations<\/strong>\u00a0\u00bb puis \u00ab\u00a0Mon Point Relais Locker favori<\/strong>\u00a0\u00bb et d\u00e9finissez le commerce pr\u00e9f\u00e9r\u00e9.<\/p>\n

Important :<\/strong><\/p>\n

Si ce point relais est en cong\u00e9s ou en saturation, le colis devra \u00eatre livr\u00e9 dans\u00a0un autre point relais.<\/p>\n

Quelle est la dur\u00e9e de garde de mon colis par le point relais ?<\/h2>\n

En g\u00e9n\u00e9ral, le commer\u00e7ant garde votre colis \u00e0 votre disposition pendant 14 jours. En effet, ce d\u00e9lai peut varier en fonction des services choisis.<\/p>\n

Au-del\u00e0 de ce d\u00e9lai, le colis sera retourn\u00e9 \u00e0 l\u2019exp\u00e9diteur.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mondial Relay, soci\u00e9t\u00e9 filiale d’InPost, est le sp\u00e9cialiste de la livraison de colis au particulier en point relais ou consigne automatique \u00ab\u00a0locker\u00a0\u00bb. Malheureusement, au cours des derniers mois, la livraison des colis par Mondial Relay \u00e9tait vivement critiqu\u00e9e. De ce fait, plusieurs consommateurs se plaignent d’un colis perdu ou abim\u00e9 et d\u00e9posent des r\u00e9clamations \u00e0 la soci\u00e9t\u00e9 afin de demander de remboursement. D’autres signalent qu’ils ne peuvent pas suivre la livraison de leur colis quasiment en temps r\u00e9el, ni via le site web d\u00e9di\u00e9 ni par t\u00e9l\u00e9phone. Si c\u2019est aussi votre cas, vous trouverez en d\u00e9tail comment r\u00e9soudre les probl\u00e8mes <\/p>\n","protected":false},"author":4,"featured_media":818,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"yoast_head":"\nComment r\u00e9soudre les probl\u00e8mes Mondial Relay ?<\/title>\n<meta name=\"description\" content=\"Apprenez \u00e0 travers ce guide comment r\u00e9soudre le probleme Mondial Relay vinted 2022, contacter le service client et les solutions possibles.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/panneverif.com\/problemes-mondial-relay\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment r\u00e9soudre les probl\u00e8mes Mondial Relay ?\" 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